EhsanBooks

Support

IQAI first. A person when you need the books opened.

IQAI sits on this site and inside the app. Support levels decide how fast AtiqSoft answers. Remote support is available for a shop anywhere in Pakistan.

AtiqSoft helping a shop on a call

Trial & start

Standard

Hours
Sun–Thu, 10:00–18:00 PKT
Channels
IQAI in the portal + email
Remote
Remote support is available, for a shop in any city
Response
Next working day
  • IQAI answers setup, sale, tax, backup
  • Email ticket to AtiqSoft
  • Plan and payment help

Company plan

Priority

Hours
Daily, 09:00–21:00 PKT
Channels
IQAI, WhatsApp, phone
Remote
Same-day remote books + screen walkthrough
Response
Within 4 hours in service window
  • VAT and TRN help
  • WhatsApp with AtiqSoft
  • Remote open of your company

Group plan

Dedicated

Hours
24×6 coverage
Channels
Named AtiqSoft manager + IQAI
Remote
Always-on remote books for every company in the group
Response
Immediate during coverage
  • One login, many companies
  • Named owner at AtiqSoft
  • Go-live and staff training

How remote support works

  1. Leave a ticket or write to support.
  2. AtiqSoft replies and works in your books with you on a call. Remote support is available for a shop anywhere in Pakistan.
  3. You stay on the call while the work is done.
  4. When finished, your company still owns the data.

Leave a ticket

We reply at the email you enter. IQAI can still answer while we read this.