EhsanBooks
AtiqSoft helping a shop on a call

Support

IQAI first. A person when you need the books opened.

IQAI sits on this site and inside the app. Support levels decide how fast AtiqSoft answers and whether we can work in your books with you.

Trial & start

Standard

Hours
Sun–Thu, 10:00–18:00 PKT
Channels
IQAI in the portal + email
Remote
On request — AtiqSoft can open the books after you ask
Response
Next working day
  • IQAI answers setup, sale, tax, backup
  • Email ticket to AtiqSoft
  • Plan and payment help

Company plan

Priority

Hours
Daily, 09:00–21:00 PKT
Channels
IQAI, WhatsApp, phone
Remote
Same-day remote books + screen walkthrough
Response
Within 4 hours in service window
  • FBR / NTN / STRN help
  • WhatsApp with AtiqSoft
  • Remote open of your company

Group plan

Dedicated

Hours
24×6 coverage
Channels
Named AtiqSoft manager + IQAI
Remote
Always-on remote books for every company in the group
Response
Immediate during coverage
  • One login, many companies
  • Named owner at AtiqSoft
  • Go-live and staff training

How remote support works

  1. Leave a ticket or write to support@atiqsoft.com.
  2. AtiqSoft replies and, if you ask, works in your books with you on a call.
  3. You stay on the call while the work is done.
  4. When finished, your company still owns the data.

Leave a ticket

We reply at the email you enter. IQAI can still answer while we read this.